We'd rather say "we don't know yet" than guess.
VIGIL is being built by a small team that's spent time around real security operations — and got tired of watching good footage go unused because nobody had time to find it.
Investigations should be built on what the footage actually shows.
Most video software is built to store footage, or to draw boxes around people and call it intelligence. Very little of it is built to help a human investigator actually work a case — get from an incident report to real evidence, quickly, without pretending to know more than the footage proves.
That gap is what VIGIL exists to close.
We hold our own claims — about the product, the company, and what it can do — to the same standard we hold the evidence VIGIL surfaces: don't say more than you can back up.
NO INVENTED CERTIFICATIONS
NO OVERSTATED ACCURACY CLAIMS
NO PRETENDING WE'RE FURTHER ALONG THAN WE ARE
Three principles that shape every decision
Evidence over assumption
If the footage doesn't support a conclusion, the product should say so instead of quietly filling in the gap.
Built with operators, not around them
We build alongside the people who actually work incidents day to day, and we design for their workflow — not a demo reel.
Say what we don't know
That applies to the product's limitations as much as to a single investigation. We'd rather tell you what isn't built yet than let you assume it is.
Early, and building close with the teams who'll use this
VIGIL is early. We're working directly with property and security teams across multifamily, HOA, golf, campus, hospitality, retail, and commercial properties to shape the product around real incidents, not hypothetical ones.
If that sounds like your team, we'd genuinely like to hear about a case that took too long to investigate — it's usually the fastest way to see whether VIGIL actually helps.
Tell us about your property, or just say hello.
We read every request personally.